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Return & Exchange Policy

Returns & Exchange Policy:

Item with unfitted size can be returned and changed one time ONLY.  In case of no requested size, customer can exchange item(s) with equivalent amount.  *Additional delivery fee will be charged for the exchange item(s).

 

There are a few important things to keep in mind when returning an item shipped from mediumrareonline.com :

- 7 calendar days to return an item from the date you purchase it.

- Sales / Discounted merchandise is not eligible for return, exchange or refund

-No return or exchange will be accepted for all accessories.

-Any item you return needs to have the receipt or proof of purchase.

-Any item you return must be in the same (sellable) condition you received it and in the original packaging.

-We will not accept merchandise that's missing tags, authenticity cards, spare buttons, dust bags and boxes (in case of shoes)  worn, altered, or washed.

-*Shipping charges incurred during checkout are not refundable. 

-To initiate a return authorization please email our Customer Service team at cs@mediumrareonline.com

The only exceptional case of excluded items is defective merchandise.  In this case the merchandise will be returned to the supplier to determine whether the merchandise is defective.

Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the merchandise is determined to be defective merchandise, the customer may be offered to repair or a full refund at the sole expense of the supplier.  Medium Rare HK will use its best efforts to secure such repairs or refund on behalf of the customer.

Medium Rare HK reserves the right to make the final decision on all return cases.

 

Exchange Process:

 To return a purchase, please follow these instructions:

  1. Email our Customer Service team at cs@mediumrareonline.com 
      - Please include your order number and items you wish to return available.
  2. Medium Rare HK notified of the request
  3. Repackage your products - Please note that returned products must be unused and have all packaging and tags intact.
  4. Medium Rare HK inspect the product (7-10 business days) and issue a refund.
  5. A return confirmation email will be sent to you once your return has been processed.